OUR FAIRNESS AND CANCELLATION POLICY

WE’VE CREATED A NEW FAIRNESS POLICY

As we come up to our busiest time of year, I’d like to tell you about some changes we’ve made here at The Peacock Rooms.

FIRST OF ALL, YOUR HAIR IS VERY IMPORTANT TO US

That part hasn’t changed. We always put your hair and make up at the very top of our list. Which is why we’ve decided to introduce a new way of doing things.

From now on, when you book a service over an hour and a half long (usually for a new colour, balayage or lots of highlights), we’ll ask you to pay a non-refundable 25% deposit to secure your booking.

HERE’S HOW IT’LL WORK
  • Pay 25% up front when you book online (or we’ll take the payment over the phone)
  • We’ll remind you a couple of days before your appointment via texts and email
  • Then, you just need to pay the balance after your treatment
NEED TO RESCHEDULE?

Just let us know and we’ll transfer your deposit to your new booking. If you decide to cancel your appointment altogether, no problem – you can use your deposit to buy products in the salon.

However, if you cancel last minute (less than 48 hours), we may need to charge the full cost of your session.

WHY ARE WE DOING THIS?

We understand that sometimes life gets in the way and of course we’ll always take special circumstances into account, but last-minute cancellations and no-shows really take their toll on small businesses like ours. Last year, we lost around £12,000 and each of our stylists was out of pocket by £1,000.

But what makes us really sad is that there are often customers waiting for a haircut or colour that end up missing out or having to go elsewhere. Our friendly team will always go the extra mile to squeeze you in – working late and skipping lunch to make sure you look and feel your best.

We just want to make sure that this year; nobody gets left out in the cold.

Thanks for understanding.

Sarah 

Director
The Peacock Rooms

 

FIND US

OUR PARTNERS

48 London Rd
Sevenoaks
Kent TN13 1AS

 Fairness policy
 ©  The Peacock Rooms 2019  |  Website design by PINQ

FIND US

48 London Rd
Sevenoaks
Kent TN13 1AS

OUR PARTNERS

Fairness policy
©  The Peacock Rooms 2019 
Website design by PINQ